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​ACCESSIBILITY STATEMENT

This statement was last updated on 6 December 2025.

We at Room Service Limited are working to make our site https://www.roomservice.co.nz/ accessible to people with disabilities.

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Accessibility adjustments on this site

We have:

  • Used the Accessibility Wizard to find and fix potential accessibility issues

  • Set the language of the site 

  • Set the content order of the site’s pages

  • Defined clear heading structures on all of the site’s pages

  • Added alternative text to images

  • Implemented color combinations that meet the required color contrast

  • Reduced the use of motion on the site

  • Ensured all videos, audio, and files on the site are accessible

Requests, issues, and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

Cancellation and Refund Policy – Room Service Limited

 

All cancellation and refund requests are reviewed and processed at the sole discretion of Room Service Limited. If a customer requests a cancellation and refund for an order, any approved refund will be issued for the value of the order excluding any fees incurred. By requesting a refund, the customer agrees to forfeit all non-refundable fees associated with the transaction, including but not limited to payment processing fees, service charges, and third-party platform fees, as these costs are incurred at the time the order is processed.

 

If a customer is found to be, or is reasonably suspected to be, in breach of Room Service Limited’s terms and/or conditions, and their order is cancelled as a result, the customer will also forfeit any fees associated with the order, including payment processing and service fees.

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contact4roomservice@gmail.com

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NZBN: 9429052603556

Union Street, Auckland Central 

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