FAQ
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How do I place an order?
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1. Visit www.roomservice.co.nz
2. Select your digital product.
3. Complete payment.
4. Your code is delivered after verification.
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How long does delivery take?
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- Generally within 1–24 hours of order, unless closed. When open - delivery is usually within a few hours.
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What payments do you accept?
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- Afterpay, Visa, Mastercard, Apple Pay, Google Pay.
What information is required?
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- Name, email, payment method, and ID if requested.
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Do you ship physical cards?
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- No. We are 100% digital only.
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Do you offer refunds?
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- No. Only supplier-confirmed faulty codes may be replaced.
Refund & Replacement Policy
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RoomService.co.nz sells digital prepaid products including gift cards and paysafecard PINs. Because these items are one-time-use digital codes, all sales are final once delivered.
Refunds:
- No refunds for change of mind, incorrect product selection, accidental purchases, or incorrect email addresses.
- Once a digital code is issued, it cannot be returned, reversed, or resold.
Replacements:
- Only offered when a code is proven faulty at delivery and verified by the issuing supplier.
- Customers must contact us within 72 hours with order details and screenshots.
Non-Replaceable Items:
- Codes that are lost, stolen, emailed incorrectly by the customer, or already redeemed.
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Cancellation and Refund Policy – Room Service Limited
All cancellation and refund requests are reviewed and processed at the sole discretion of Room Service Limited. If a customer requests a cancellation and refund for an order, any approved refund will be issued for the value of the order excluding any fees incurred. By requesting a refund, the customer agrees to forfeit all non-refundable fees associated with the transaction, including but not limited to payment processing fees, service charges, and third-party platform fees, as these costs are incurred at the time the order is processed.
If a customer is found to be, or is reasonably suspected to be, in breach of Room Service Limited’s terms and/or conditions, and their order is cancelled as a result, the customer will also forfeit any fees associated with the order, including payment processing and service fees.