Privacy & Data Storage

We comply with the New Zealand Privacy Act 2020.

Information Collected:

- Name, email, payment details (processed securely), device/IP data.

Data Storage:

- Encrypted cloud systems, restricted staff access, never sold to third parties.

Marketing:

- Only sent where you opt-in. You may unsubscribe anytime.

Security Disclaimers

We use secure systems, fraud prevention tools, and manual verification.

Limitations:

- We are not responsible for email inbox security, compromised devices, malware, or unauthorised third-party access.

Payment Security:

- All payments processed through Afterpay/Stripe. We do not store card details.

Fraud Prevention:

- We may request ID, decline suspicious orders, or block high-risk connections.

Customer Responsibilities

Customers must:

- Provide accurate information.

- Protect their email inbox.

- Ensure product selection is correct.

- Respond promptly to verification requests.

- Use products lawfully.

Once delivered, digital codes are the customer’s responsibility.

 

Services Overview

We provide:

1. paysafecard PINs – delivered digitally with Afterpay availability.

2. Digital Gift Cards – Prezzy, Steam, PlayStation, Xbox, retail cards, and more.

3. Digital Delivery – Fast 1–24 hour email delivery.

4. Secure Payment Options – Afterpay, Visa/Mastercard, Apple Pay, Google Pay.

5. NZ-Based Support – Fast help, clear communication.

Privacy & Legal Disclaimers

RoomService.co.nz complies with:

- Fair Trading Act 1986

- Consumer Guarantees Act 1993

- Privacy Act 2020

- Unsolicited Electronic Messages Act 2007

- AML/CFT obligations

We do not store card details. Payments are processed securely through Afterpay/Stripe. Digital products are non-refundable and final.

 

Privacy

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Your privacy is important to Us. Our Privacy Policy explains in general terms how We collect, use, and protect your personal information in line with the New Zealand Privacy Principles.

We endeavour to maintain a Privacy Policy that is transparent, accountable, and offers choice regarding the collection and use of your personal information. If you have questions or complaints regarding Our Privacy Policy or practices, see Our contact details at the end of this document.

 

Availability and Pricing​

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A variety of non-reloadable digital Gift Cards, codes and/or vouchers (collectively, ‘Gift Cards’) are offered for purchase through our Services. All Gift Cards are subject to availability and we reserve the right to impose quantity limits on any order, reject all or any part of an order and to discontinue products without notice, even if you have already placed your order. All prices are subject to change without notice and the price charged will be the price set out on the Services at the time of your order. If you purchase multiple Gift Cards on a single day, the total amount that you purchase on all the Gift Cards cannot exceed NZD$10,000. Gift Cards purchased through the Services are available for use within New Zealand.

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Gift Cards

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From time to time we may offer other special promotions to incentivise you to purchase Gift Cards and/or to encourage you to get others to do so. The applicable rules will be posted near the description of each such promotion and/or competition. We reserve the right to interpret these rules in our sole discretion, and you hereby agree to our interpretation.

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We are not responsible for users’ failure to redeem their Gift Cards before the expiration date.

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Unless otherwise stated by the applicable Retailer, Gift Cards are not redeemable for cash. ​​

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Cancellations and Returns

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Please choose carefully as we do not offer exchanges or refunds on Gift Cards. 

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Lost or Stolen Gift Cards

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Treat your Gift Cards like cash. Lost or stolen Gift Cards will not be replaced or refunded. 

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Your Gift Card, your responsibility

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You are responsible for the use and safety of your Gift Cards. You are liable for all transactions on your Gift Card, except to the extent to which there has been negligence by us. Protect your Gift Card information by viewing it in private to ensure that no one views and records your Gift Card information. We strongly encourage all users to have a passcode on their mobile devices.

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Errors

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We attempt to be as accurate as possible, however sometimes errors may occur. We do not represent or warrant that any description, Gift Card, Retailer or pricing information displayed on our Services are accurate, complete, reliable, current or error-free. In the event of an error, we will endeavour to correct it as quickly as possible and revise your order accordingly.

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Excluded Users and Territories 

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You are not permitted to purchase products or services from us if: (i) you are located in, under the control of, or a national or resident of, any country to which New Zealand has embargoed goods or services, or that has been designated by the New Zealand Government as a “terrorist supporting” country; or (ii) you are listed on any New Zealand Government list of prohibited or restricted parties.

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Further Terms 

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Your use of any gift card purchased from Room Service Limited is subject to the limitations and terms and conditions of the merchant whose gift card you have purchased. We are not responsible for any restrictions or terms and conditions of any merchant's gift card.

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Room Service Limited is not responsible for merchants that are no longer in business or that change their location(s). Any merchant locations listed at this site are listed as a guide only and Room Service Limited does not guarantee the accuracy of this information.

 

Room Service Limited does not assume responsibility or liability for the actions, product, or content of any merchant.

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Incorrect email address/phone number: If you purchased a digital code/gift card and provided an incorrect email address or phone number, we are not liable to the fullest extent permitted pursuant to applicable law for the delivery of the Card to an incorrect email address or phone number and any use of the load value.

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Your Rights 

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Your rights as a consumer:

 

You have rights under the Consumer Guarantees Act, the Fair Trading Act and the Privacy Act. You can find out more about your rights at: https://www.consumer.org.nz/articles/consumer-guarantees-
act, https://www.consumer.org.nz/articles/fair-trading-act, and https://www.consumer.org.nz/articles/privacy-law.

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Restrictions on dealings with gift cards: You cannot on-sell your Gift Card. If you have received your Gift Card as a gift, you are bound by these Terms and your use of the Card indicates your acceptance of these Terms. As the user of the Card you cannot assign any of your rights or obligations under these Terms. If you have stolen the Card, or purchased it from unauthorized distributors, you are not entitled to the benefits of the Card or these Terms and we have no responsibility to you.

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Intellectual property: the patents, trademarks, service marks, trade names, registered and unregistered designs, trade or business names, copyrights (including rights in software), database rights, mobile application design and functionality, design rights, rights in confidential information and any other intellectual property rights whatsoever, irrespective of the Gift Card Website shall at all times remain the sole property of Room Service Limited. Nothing herein shall be construed to grant to you any rights and/or interest in and to the intellectual property rights of Room Service Limited.

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Our right to assign: We can assign any of our rights or obligations under these Terms, to any other party, subject to that other party assuming our obligations under these Terms. Any change of assignment to another party will be notified on the Website.

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Invalidity: If any of these Terms are found to be unenforceable, this does not affect the validity of the rest of these Terms. If there are found to be any issues with any of the Terms, we can make changes to them on the Website. Any changes would take place fourteen days after posting to the Website.

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Conflict with laws: These Terms will affect your legal rights only to the extent permitted by law. Where the law says you have legal rights that cannot be modified or overridden by the terms of a contract, these Terms will be read subject to those legal rights.

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Orders are checked and processed during business hours. 

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We are open 7 days a week.  

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Digital Codes purchased will be sent to the email address supplied when purchasing. 

 

Please note that ALL digital codes are only able to be redeemed within New Zealand.

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Once a digital order has been confirmed and delivered it cannot be refunded.

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Codes/gift cards will not be replaced if lost, stolen, or used without permission.

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As we care deeply about the digital safety of our customers, incoming orders that is digitally delivered go through a number of security checks, your order is currently undergoing these checks by our system.

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In rare cases, we may contact you to confirm your order/ID details quickly by phone or by email. The information will only be requested for the above mentioned purpose and will under no circumstances be disclosed to third parties or used for advertising purposes.

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🛒 Gift Card Resale Policy​

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This Gift Card Resale Policy ("Policy") outlines the terms and conditions governing the sale and resale of third-party gift cards ("Gift Cards") on the roomservice.co.nz website ("Site"). By purchasing any Gift Card from this Site, you ("Customer" or "You") agree to this Policy, as well as our Terms & Conditions and Privacy Policy.

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1. Nature of Products

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roomservice.co.nz acts as a reseller of gift cards including, but not limited to, Prezzy Cards, Paysafe Cards, and other prepaid or stored-value digital products.

We do not issue these cards ourselves, nor are we affiliated with the gift card brands unless explicitly stated.

Each Gift Card sold is sourced via authorised channels and is sold "as-is" without modification.

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2. Pricing & Service Fees

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All Gift Cards are sold at a price that may include:

• The face value of the card

• A digital processing surcharge and/or platform fee (e.g., Afterpay, card delivery, or verification).

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The final price will be shown at checkout. Prices are in NZD and includes GST where applicable.

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3. Payment Methods

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We accept multiple payment methods including Afterpay. Use of Afterpay is subject to their own user terms and credit criteria.

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We reserve the right to refuse or cancel any order where fraud, misuse, or policy violation is suspected.

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4. Delivery

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Digital Gift Cards are delivered electronically via email, to the email you provide at checkout.

Delivery typically occurs within 24 hours, during business hours, but delays may occur due to third-party verification, fraud checks, or system outages.

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It is your responsibility to ensure delivery details are correct. We are not liable for cards delivered to the wrong address due to customer error.

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5. No Returns or Refunds

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Due to the nature of digital Gift Cards:

• All sales are final.

• We do not offer refunds, returns, or exchanges for change of mind or incorrect selection.

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If a Gift Card is faulty, undelivered, or unusable due to technical issues, please contact us at contact4roomservice@gmail.com within 72 hours of purchase. We will work with the supplier or issuer to resolve the issue but do not guarantee reimbursement if the card has already been activated or redeemed.

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6. Risk & Responsibility

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Upon delivery, you assume full responsibility for the use and security of the Gift Card.

We are not responsible for:

• Lost, stolen, or misused cards after delivery

• Misuse by third parties, including reselling, unauthorised redemption, or fraud

• Incorrect email or delivery details entered by the customer

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7. Card Terms Apply

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Each Gift Card is subject to the terms and conditions of the issuing brand (e.g., Prezzy, Paysafe).
This may include:

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• Expiry dates

• Usage limits (online/offline use, countries accepted)

• Additional activation or transaction fees

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roomservice.co.nz is not responsible for how gift card brands administer or enforce their policies.

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8. Prohibited Uses

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By purchasing Gift Cards through our Site, you agree not to:

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• Use the cards for unlawful activity, gambling, money laundering, or fraud

• Resell the cards without authorisation

• Attempt to tamper with or reverse-engineer the digital delivery process

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We reserve the right to cancel or block access to customers found violating this policy or misusing the platform.

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9. Compliance with Law

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This Policy complies with applicable consumer and e-commerce legislation in New Zealand, including:

• Fair Trading Act 1986

• Consumer Guarantees Act 1993 (to the extent applicable to digital goods)

• Privacy Act 2020

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Where any statutory rights apply, this Policy does not limit or override them.

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🛡️ Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) Policy:

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1. Purpose

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This Policy outlines the procedures and controls implemented by roomservice.co.nz to detect and prevent money laundering and the financing of terrorism, in compliance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (“the Act”).

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roomservice.co.nz is committed to maintaining the integrity of New Zealand’s financial system and ensuring its products are not used for illicit purposes.

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2. Business Overview

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roomservice.co.nz is a New Zealand-based e-commerce platform that facilitates the sale and resale of third-party prepaid digital gift cards and vouchers (e.g. Prezzy Cards, Paysafe Cards). These may be purchased through various payment methods, including Afterpay.

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roomservice.co.nz is not a financial institution, does not issue financial products, and does not allow user accounts to store or transfer funds. However, as a seller of digital stored-value instruments, we recognise a potential risk of misuse.

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3. Risk Assessment

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roomservice.co.nz undertakes a risk-based approach to AML/CFT compliance. The following factors are considered:

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Risk FactorAssessment

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Product TypeMedium – Stored-value gift cards are vulnerable to layering techniques

Customer BaseLow – Mainly retail individuals within NZ

Delivery ChannelLow – Online-only, no in-person transactions

GeographyLow – NZ-based customers only, geo-blocking applied to foreign access

Payment MethodsMedium – Use of Afterpay and prepaid cards may obscure identity

We update our risk assessment annually or as required under the Act.

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4. Customer Due Diligence (CDD)

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RoomService.co.nz will conduct CDD when:

• A transaction equals or exceeds NZD $1,000

• Suspicious activity is detected

• There is doubt about the validity or adequacy of previously obtained customer identity information

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Information collected may include:

• Full name

• Date of birth

• Residential address

• Photo ID (passport, driver licence)

• Payment method verification

• IP address/device fingerprinting

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5. Enhanced Due Diligence (EDD)

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If a customer is identified as:

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• Politically Exposed Person (PEP)

• Linked to a high-risk jurisdiction

• Making high-value or frequent purchases atypical of our customer profile

 

roomservice.co.nz will conduct EDD, which may include:

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• Source of funds/wealth inquiries

• Manual approval by a Compliance Officer

• Temporary suspension of account or transactions

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6. Ongoing Monitoring

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We maintain ongoing monitoring by:

• Automatically flagging high-risk transactions

• Monitoring order frequency, volume, and payment patterns

• Reviewing suspicious activity logs

• Blocking access from VPNs, proxies, or high-risk geolocations

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We may suspend, refuse, or cancel any order where there is concern about AML/CFT risks.

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7. Suspicious Activity Reporting

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roomservice.co.nz is committed to filing Suspicious Activity Reports (SARs) with the New Zealand Financial Intelligence Unit (FIU) when:

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• We suspect a transaction may involve money laundering or terrorist financing

• A customer’s behaviour raises significant red flags

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Suspicious activity may include:

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• Multiple purchases just below the CDD threshold

• Use of multiple identities or prepaid payment methods

• Use of fake/stolen ID

• Sudden spike in high-value purchases

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All SARs will be lodged within the timeframes specified by the FIU.

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8. Record Keeping

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RoomService.co.nz keeps records of:

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• CDD and EDD documents

• Transaction logs

• Communication related to suspicious activities

• Copies of SARs

 

All records are stored securely and retained for at least 5 years after the date of the transaction or relationship termination.

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9. Compliance Officer

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We have appointed a Compliance Officer responsible for:

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• Overseeing AML/CFT compliance

• Filing reports with the FIU

• Ensuring staff training

• Reviewing internal controls and procedures.

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Effective Date: 01 April 2025

Last Updated: 30 September 2025​