Privacy Policy

1. Privacy Policy

Room Service Limited (“we”, “our”, “us”) respects your privacy and complies with the New Zealand Privacy Act 2020.

1. Information We Collect
We may collect:

Name and contact details (email, phone number)
Billing address
Payment information (processed securely — we do not store full card numbers)
Purchase history

2. How We Use Your Information
We use your information to:

Process and deliver orders
Communicate about purchases
Provide customer support
Meet legal obligations

3. Sharing Your Information
We share only with:

Payment providers (Afterpay, Paysafe) to process transactions
Email delivery services to send digital products
Legal authorities if required

We never sell your personal information.

4. Storage & Security
Your personal data is stored securely in encrypted systems. We take reasonable steps to protect it from loss, misuse, or unauthorised access.

5. Access & Correction
You can request access to or correction of your personal information at any time by emailing [your email].

6. Cookies
We use cookies to improve your browsing experience. You can disable them in your browser, but some site features may not function.

7. Contact Us
Email: contact4roomservice@gmail.com

2. Terms & Conditions

Terms & Conditions
Last updated: 12 August 2025

By using RoomService.co.nz, you agree to the following terms:

1. Products
All products are digital gift cards. Product details, including value, expiry, and terms of redemption, are provided on each listing.

2. Delivery
Gift cards are delivered via email within 2 business days. Delivery is not instant.

3. Expiry
Gift cards are valid for the period stated on the product page. If no expiry is stated, cards are valid for at least three (3) years from purchase.

4. Redemption
Each card is subject to the issuing retailer’s terms. We are not responsible for their acceptance or refusal of a card.

5. Refunds & Returns

No change-of-mind refunds (digital products only).
Faulty or incorrect cards replaced/refunded within 14 days.
Lost or stolen cards are the purchaser’s responsibility once delivered.

6. Payment
Payments are processed securely via Afterpay, Stripe or Paypal.

7. Liability
We are not liable for indirect or consequential loss from the use or inability to use a gift card.

3. Delivery & Expiry Policy

Delivery

Digital gift cards are delivered to the email address provided at checkout.
Delivery is not instant — allow up to [timeframe].

Expiry

Expiry dates are stated on each product page.
If no expiry is stated, the gift card is valid for at least three years.

Faulty Products
Contact us within 14 days if your card is faulty.

4. Refund Policy

Refunds & Returns

No refunds for change of mind.
Refunds or replacements issued for faulty or incorrect products within 14 days.

5. Afterpay Disclosure

Afterpay – Shop Now, Pay Later

Pay in 4 interest-free instalments over 6 weeks.
Must be 18+, NZ resident, meet Afterpay approval criteria.
Late fees apply for missed payments.
Full terms: https://www.afterpay.com/en-NZ/terms-of-service

6. Consumer Guarantees Act 1993 Statement

Our goods are provided in accordance with the Consumer Guarantees Act 1993. If your digital product is faulty, you are entitled to a replacement or refund.