Substitutions: Items may be substituted with similar products of equal or greater value if unavailable.Allergens: Contains nuts, dairy, and gluten. May contain traces of other allergens. Please check individual product packaging.Packaging: Presentation may vary slightly depending on availability.Shelf Life: All items are supplied with reasonable shelf life, but we recommend consuming within a short time after delivery for best quality.

 📄 DELIVERY INFORMATIONDelivery Information – RoomService.co.nz We offer fast, reliable delivery across Auckland to ensure your hampers arrive fresh and on time.🚚

Delivery Areas: We currently deliver within the Auckland region. If you’re unsure whether we deliver to your area, please contact us before ordering.

⏱ Delivery Timeframes - Same-day delivery available for orders placed before 1030am.

Orders placed after the cut-off will be delivered the next business day

Delivery windows are estimates and may vary due to traffic or demand📦 Delivery Process

All hampers are carefully prepared and packaged to maintain qualityYou will receive confirmation once your order has been dispatched

Incorrect or Failed Delivery - Please ensure delivery details are correct at checkout.

If No one is available to receive the order, or Incorrect details are provided We may Leave the order in a safe place (if appropriate), or Contact the recipient to arrange redelivery (additional fees may apply)

📄 REFUND & RETURNS POLICY Refund & Returns Policy – RoomService.co.nz Due to the nature of our products (gift hampers and perishable items), we have the following policy: ❌ Change of Mind - We do not offer refunds for change of mind once an order has been prepared or dispatched.

✅ Damaged or Incorrect OrdersIf your order arrives: Damaged Faulty Incorrect Please contact us within 24 hours of delivery at contact4roomservice@gmail.com with your order number. Photos of the issue - We will review and offer: A replacement, or a refund where appropriate.

🚫 Non-Delivery Issues We are not responsible for failed deliveries due to: Incorrect address provided - Recipient unavailable - However, we will do our best to assist where possible.

📄 TERMS & CONDITIONS Terms & Conditions – RoomService.co.nz By using our website and placing an order, you agree to the following:🛒 OrdersAll orders are subject to availabilityWe reserve the right to cancel or refuse any order

💳 Pricing & Payment - All prices are listed in NZD Payment must be made in full at checkout We reserve the right to change prices at any time 🚚 Delivery Delivery times are estimates only.

We are not liable for delays outside our control 📦 Product Availability Some items may be substituted with similar products of equal or greater value if unavailable

⚖ LiabilityTo the fullest extent permitted by law, Room Service is not liable for: Indirect or consequential loss Delays or delivery issues outside our control.