Room Service

Cancellation and Refund Policy – Room Service Limited

All cancellation and refund requests are reviewed and processed at the sole discretion of Room Service Limited. If a customer requests a cancellation and refund for an order, any approved refund will be issued for the value of the order excluding any fees incurred. By requesting a refund, the customer agrees to forfeit all non-refundable fees associated with the transaction, including but not limited to payment processing fees, service charges, and third-party platform fees, as these costs are incurred at the time the order is processed.

If a customer is found to be, or is reasonably suspected to be, in breach of Room Service Limited’s terms and/or conditions, and their order is cancelled as a result, the customer will also forfeit any fees associated with the order, including payment processing and service fees.